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Cote, B, Robinson, B, Gabr, M A and Borden, R H (2013) Performance-Cost Analysis of Stabilized Undercut Subgrades. Journal of Construction Engineering and Management, 139(02), 121–7.

de Azevedo, R C, de Oliveira Lacerda, R T, Ensslin, L, Jungles, A E and Ensslin, S R (2013) Performance Measurement to Aid Decision Making in the Budgeting Process for Apartment-Building Construction: Case Study Using MCDA-C. Journal of Construction Engineering and Management, 139(02), 225–35.

El-Anwar, O and Chen, L (2013) Computing a Displacement Distance Equivalent to Optimize Plans for Postdisaster Temporary Housing Projects. Journal of Construction Engineering and Management, 139(02), 174–84.

Gangolells, M, Casals, M, Forcada, N, Fuertes, A and Roca, X (2013) Model for Enhancing Integrated Identification, Assessment, and Operational Control of On-Site Environmental Impacts and Health and Safety Risks in Construction Firms. Journal of Construction Engineering and Management, 139(02), 138–47.

Ho, C M F (2013) Communication Makes a Corporate Code of Ethics Effective: Lessons from Hong Kong. Journal of Construction Engineering and Management, 139(02), 128–37.

Hwang, B and Lim, E J (2013) Critical Success Factors for Key Project Players and Objectives: Case Study of Singapore. Journal of Construction Engineering and Management, 139(02), 204–15.

Hwang, S, Park, M, Lee, H, Lee, S and Kim, H (2013) Dynamic Feasibility Analysis of the Housing Supply Strategies in a Recession: Korean Housing Market. Journal of Construction Engineering and Management, 139(02), 148–60.

Kang, S and Seo, J (2013) GIS Method for Haul Road Layout Planning in Large Earthmoving Projects: Framework and Analysis. Journal of Construction Engineering and Management, 139(02), 236–46.

Lu, W, Peng, Y, Shen, Q and Li, H (2013) Generic Model for Measuring Benefits of BIM as a Learning Tool in Construction Tasks. Journal of Construction Engineering and Management, 139(02), 195–203.

Sylvie, J R, Thomas, S R, Lee, S, Chapman, R E and Smith, R T (2013) Development and Interpretation of the Security Rating Index. Journal of Construction Engineering and Management, 139(02), 185–94.

Xu, J, Meng, J, Zeng, Z, Wu, S and Shen, M (2013) Resource Sharing-Based Multiobjective Multistage Construction Equipment Allocation under Fuzzy Environment. Journal of Construction Engineering and Management, 139(02), 161–73.

Yu, W, Lin, T, Liu, S and Chang, P (2013) Is the Knowledge Management System Truly Cost Effective? Case Study of KM-Enabled Engineering Problem Solving. Journal of Construction Engineering and Management, 139(02), 216–24.

  • Type: Journal Article
  • Keywords: Information management; Algorithms; Consulting services; Case studies; Construction industry; Knowledge management; Problem solving; Quantitative benefits; Engineering consulting;
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0000604
  • Abstract:
    Managers of construction organizations have long been faced with the essential question of whether the knowledge management system (KMS) is truly cost effective. Very few empirical studies have been conducted to measure the effective benefits of implementing knowledge management initiatives. A lack of quantitative measurement models, the difficulty of differentiating knowledge management (KM) from non-KM activities, the difficulty of evaluating the resultant KM activity values, and an unwillingness of organizations to reveal insights (aimed at shielding these insights from their competitors) are critical reasons for their absence from empirical reports. This paper reveals a five-year comprehensive benefit survey on the implementation of a specialized KMS, KM-enabled problem solver, at a major engineering consulting firm. In total, 868 emergency problem-solving scenarios recorded in the KMS were analyzed. Three that were most concerned with benefit indexes (time, cost, and staff hours) selected by the KM managers were measured. Results showed timeliness to be the most remarkable tangible benefit. Both staff hours and cost benefits were negative. Qualitative benefits were identified and addressed through focus group meetings with the KM managers. The KM approach was not suited to solving all types of engineering problems. Strategies should be taken to facilitate engineering problem solving, including development of a more proactive approach.